Delivery
For deliveries to mainland UK, products will usually be shipped within 2-3 business days.
All deliveries are made via DHL courier service Monday – Friday. Items will not be dispatched on weekends or Bank holidays.
For deliveries outside of the mainland UK, please contact us at customerservices@horseandcountryshop.co.uk for a quote on delivery charges.
The price of delivery will be calculated at checkout.
Returns
We hope you are happy with your purchase from Battlesbridge Horse and Country. Should you wish to return any items, please contact us via email at returns@horseandcountryshop.co.uk to notify us and follow the process below:
Download and fill out the form with the necessary information and include this in your parcel. If you do not have a printer, please use this form as a reference when writing your return note.
Returns can be booked online via your preferred shipping company, alternatively, you can use the link below to generate your label and drop your parcel off at your local post office.
Please ensure that the product(s) is unused, undamaged, and in the same condition as when you received it. The item should be returned in protective packaging, including boxes, tags, unbroken security seals and any other materials, all intact and undamaged, ensuring it is in a re-sellable condition.
Make sure it is securely packed to prevent any damage during shipping. Please avoid applying tape, labels, or glue directly to the product or its packaging (e.g. rugs, bags), as this can cause damage and affect resale value.
We must be notified of returns within 14 days and returned to us within 28 days from the date of delivery, unless a part of an extended returns policy. When returning goods back to us, you are responsible for arranging and covering the shipping costs. Returned goods are your responsibility until they are received by us, we recommend keeping proof of postage when sending the item back.
Once we receive your item(s) within the set timelines and confirmed that it meets the return conditions, we will issue a refund to your original payment method. Some items, such as hygiene-related items, may not be eligible for return.
Please Note: Failure to follow our returns process may cause delays in processing your request.
We do not offer exchanges. If you wish to receive a different item, size, or colour, please return your original purchase in accordance with our return policy and place a new order.
If you believe an item is faulty, please provide us with photo(s) and as much information as possible regarding the issue. Please do not return any faulty items until asked to do so.
Please note that unless damaged, defective or mis-described, we are unable to accept the return of:
Feed Supplements, grooming or first aid/care products where the security seal is broken.
Bits that have been used and where there are marks or damage from the horse’s mouth.
Riding Hats or Body Protectors where damage has been caused by user handling.
We will aim to process returns as quickly as possible and within 7 working days of receipt however, this is not guaranteed.
Please note that delivery charges are non-refundable on returned or damaged items when the delivery service has been provided and completed in full.
We will issue a refund, but we reserve the right to refuse a return if the value of the goods has been reduced due to unnecessary handling on your part.
For items that are damaged in your opinion due to poor workmanship or defective materials, you should notify us as soon as possible. If damaged goods continue to be used, you will be deemed to have accepted the goods in this condition.
We always try to ensure orders are fulfilled correctly and arrive to you in perfect condition. However, mistakes can happen and if there is a problem with your order, please contact our customer services team at customerservices@horseandcountryshop.co.uk so that we can correct any issues as soon as possible.
Our returns team are available Monday – Friday 9am – 5pm.