Delivery
At Battlesbridge Horse & Country, we understand how important it is to receive your order quickly and safely. We aim to dispatch every order as promptly as possible while ensuring each parcel is carefully packed and checked before leaving us.
Order Processing
Orders are processed Monday to Friday, excluding weekends and UK Bank Holidays.
Products for delivery within mainland UK will usually be dispatched within 2–3 business days.
We aim to dispatch all in-stock orders placed before 1:00pm (Monday to Friday) on the same business day. While we make every effort to achieve this, same-day dispatch cannot be guaranteed and may be affected by factors such as stock availability, payment verification, order volumes or operational requirements.
Orders placed after 1:00pm, or on weekends and UK Bank Holidays, will usually be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
UK Delivery
Orders are shipped using Royal Mail or FedEx, depending on the size, weight and destination of your order.
We currently offer the following delivery options:
- Standard Delivery: Estimated delivery within 3–5 business days after dispatch.
- Express Delivery: Estimated delivery within 1–3 business days after dispatch.
Delivery charges are calculated automatically at checkout.
International Delivery
For deliveries outside mainland UK, please contact us at customerservices@horseandcountryshop.co.uk for a quotation before placing your order.
Delivery times for international orders vary depending on the destination, customs clearance procedures and local delivery services.
Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
Delivery Estimates
All delivery timeframes are estimates only.
Although we work with trusted delivery partners and always aim to meet our estimated delivery windows, we cannot guarantee delivery dates or times. Delays may occur due to circumstances beyond our control, including severe weather, courier delays, customs inspections, public holidays, industrial action or periods of exceptionally high demand.
Battlesbridge Horse & Country cannot be held responsible for delays caused by third-party delivery companies or customs authorities.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow a short period for your tracking details to become active after your parcel has entered the courier’s network.
If you have not received your tracking information within a reasonable time after dispatch, please contact us at customerservices@horseandcountryshop.co.uk.
Delivery Address
It is the customer’s responsibility to ensure that all delivery details are correct before placing an order.
Unfortunately, once an order has entered processing, we may be unable to amend delivery addresses or make changes to your order.
Where an order is returned to us due to an incorrect or incomplete delivery address, failed delivery attempts or refusal to accept delivery, additional delivery charges may apply before the parcel can be re-dispatched.
Missing or Damaged Deliveries
If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can investigate with our delivery partner.
If your parcel arrives visibly damaged, we recommend taking photographs of the packaging before opening it. If any items have been damaged during transit, please contact us promptly with photographs of both the packaging and the damaged goods. Please retain all original packaging until your claim has been resolved, as the courier may request an inspection.
Returns
We hope you are happy with your purchase from Battlesbridge Horse & Country. Should you wish to return any items, please contact us via email at returns@horseandcountryshop.co.uk to notify us and follow the process below.
Download and complete the Returns Form with the necessary information and include it in your parcel. If you do not have access to a printer, please use the form as a reference when writing your return note.
Returns can be booked online using your preferred shipping provider. Alternatively, you can use the link below to generate your label and drop your parcel off at your local Post Office.
Please ensure that the product(s) are unused, undamaged and in the same condition as when you received them. Items should be returned in their original protective packaging, including boxes, tags, unbroken security seals and any other accompanying materials, ensuring they remain in a resalable condition.
Please pack your return securely to prevent damage during transit. Avoid applying tape, labels or glue directly to products or their packaging (such as rugs or bags), as this may cause damage and reduce their resale value.
We must be notified of returns within 14 days of delivery, and items must be returned to us within 28 days of the delivery date, unless covered by an extended returns policy.
Customers are responsible for arranging and paying for return postage. Returned goods remain the customer’s responsibility until they are safely received by us, so we strongly recommend obtaining proof of postage.
Once we have received your return within the required timescales and confirmed that it meets our return conditions, we will issue a refund to your original payment method. Some items, including hygiene-related products, may not be eligible for return.
Please Note: Failure to follow our returns process may delay the processing of your refund.
We do not offer exchanges. If you require a different item, size or colour, please return your original purchase in accordance with this policy and place a new order.
If you believe an item is faulty, please provide photographs together with as much information as possible regarding the issue. Please do not return faulty items until requested to do so.
Unless an item is damaged, defective or incorrectly supplied, we are unable to accept returns of:
- Feed supplements, grooming products or first aid/care products where the security seal has been broken.
- Bits that have been used or show marks or damage from a horse’s mouth.
- Riding hats or body protectors where damage has been caused through customer handling.
Please note that our online and in-store return policies may differ depending on the nature of the purchase. For further information, please ask in store or contact customerservices@horseandcountryshop.co.uk.
We aim to process returns as quickly as possible and normally within 7 working days of receiving them, although this cannot be guaranteed.
Delivery charges are non-refundable where the delivery service has been provided and completed, including on returned items unless the return is due to our error or the goods are faulty.
We reserve the right to refuse a return if the value of the goods has been reduced due to handling beyond what is necessary to inspect them.
If you believe goods are damaged due to poor workmanship or defective materials, please notify us as soon as possible. Continued use of damaged goods may be considered acceptance of their condition.
We always aim to ensure orders are fulfilled correctly and arrive in perfect condition. If there is a problem with your order, including missing, incorrect or damaged items, please contact our Customer Services team at customerservices@horseandcountryshop.co.uk as soon as possible so that we can resolve the issue promptly.
Our Returns Team is available Monday to Friday, 9:00am–5:00pm.
Disclaimer
Nothing in this Delivery & Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.