These Terms and Conditions will apply to you, as a user of www.horseandcountryshop.co.uk, and you therefore acknowledge that the use of this website and/or transactions made is/are subject to our terms and conditions.
We reserve the right to change these Terms and Conditions and/or the website at any time without notifying you in advance. It is your responsibility to regularly check the Terms and Conditions and review any changes. If you continue to use the website after any changes, you will be deemed to have accepted the new version of the Terms and Conditions.
Our registered name is Battlesbridge Horse and Country and our registered address is The Mills, Chelmsford Road, Battlesbrigde, SS11 8TR.
Our VAT number is 321000291.
In these Terms and Conditions “we”, “us”, “our” and “Battlesbridge Horse and Country” refer to Battlesbridge Horse and Country. “You” and “your” refers to you as a user and customer of www.horseandcountryshop.co.uk.
General
Upon visiting and using this website and the online ordering service, you are agreeing to and understand the Term and Conditions set out below.
When registering to a service on this website, you agree to provide complete and accurate information.
It is your responsibility to keep your password and personal details safe and we encourage you to not share these details with anyone. Any activities that occur under your account are your responsibility. Should you have any concerns for the safety of your account then you must inform us immediately.
Order Acceptance
Upon placing an order with us, you will be sent an email to the email address provided by you, acknowledging the order you have place. The email will detail the products within this order. This email is does not constitute as an order confirmation or acceptance.
Our acceptance of your order is subject to the availability of the products you have orders. Should any products you have order be unavailable, we reserve the right to cancel your order, or at our discretion, offer you an alternative for the product. In such circumstances, we shall contact you as soon as reasonably possible and give you the opportunity to amend your order.
A great effort is made to ensure all the product information provided on the website is correct, however errors may occur. If we discover that an error has occurred, we will contact you as soon as possible and you will be given the option to either cancel your order and be given a full refund or to accept the product we have. If we cannot contact you with the information provided by you then we will cancel the order.
Delivery
Orders will be delivered to the address provided by you upon placing your order.
All efforts will be made to deliver your order to the address provided by you within the estimated time scales set out on this website. Delays are occasionally inevitable due to factor outside of our control and Battlesbridge Horse and Country shall not be liable for any delay or failure to deliver within estimate timescales.
Title and risk of the products shall pass to you upon delivery, at which point you assume full responsibility for the goods. Should any products be damaged or defective upon delivery, Battlesbridge Horse and Country should be notified within 48 hours of delivery of the products to which we shall investigate the situation.
Claims for missing parcels must be made within 28 days of despatch of the parcel. If you do not contact us within this period, we will be unable to investigate/replace/refund the order.
Delivery charges are set out on our “Delivery and Returns” page linked in the footer of each page.
Payment
Orders will only be dispatched once payment has been received in full.
You may be required to validate your personal information with our payment provider in order to process your payment.
We make every effort to ensure prices listed on the website are correct, however errors may occur. If we discover that an error has occurred, we will contact you as soon as
possible and you will be given the option to either cancel your order and be given a full refund or to accept the price and pay the difference. If we cannot contact you with the information provided by you then we will cancel the order.
All prices are inclusive of VAT where applicable.
Returns Policy
We will refund any items returned to us in the original, undamaged, saleable condition and within set timelines. You must notify us within 14 days that you wish to return the goods, starting from the day after the goods are delivered. The good must then be returned to us within 28 days from the day after the goods are delivered.
We will refund or replace an item for exchange but reserve the right to decline a return for the loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.
For items that have become damaged in your opinion due to poor workmanship or defective materials, you should notify us as soon as possible. If damaged goods continue to be used in this condition, you will be deemed to have accepted the goods in this condition.
You have the legal right to cancel your order within seven days of placing the order if it has not been dispatched. You are not required to provide a reason for the cancellation, nor will you incur any penalty. However, you must notify us if you wish to exercise your right to cancel the contract.
You cannot cancel your contract if you have removed a security seal on a product that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed non-returnable items include:
Feed Supplements, grooming or first aid/care products where the security seal is broken.
Bits that have been used and where there are marks or damage from the horse’s mouth.
Riding Hats or Body Protectors where damage has been caused by user handling
Please see our “Delivery and Return’s” page linked in the footers of each page for guidelines.
Discount Codes
At times, promotional codes will be issued at the discretion of Battlesbridge Horse and Country. The codes will only be valid of website use, not in store purchases.
Only one promotional code is redeemable per transaction unless stated otherwise.
Promotional codes cannot be redeemed for cash value, nor are they transferrable or assignable. Unless stated otherwise, promotional codes cannot be used in conjunction with any other promotion or special offer.
Complaints
We aim to provide you with a quality service. If, however, you feel that you have reason to complain, you can contact us via email at customerservice@horseandcountryshop.co.uk. We will try our best to solve any issues that arise.
Our Warranties and Liabilities
The information we have provided on each product is accurate at the time we publish the information. Whilst a strong commitment is made to ensure all information is accurate and up to date at all times, we provide no guarantee to its accuracy. We assume no liability for any errors or omissions in the content and for any damage, cost or injury you may suffer as a result of such inaccuracies.
The information provided on this website is general information only and does not constitute advise on which you should rely. You should not take any action or make any decision based off the information provided without seeking professional or specialist advice.
There may be links found on this website to other websites. Battlesbridge Horse and Country is not responsible for the practices of any other website and the materials found on them.
Ownership and Rights
The copyright of the content found on this website is either owned by Battlesbridge Horse and Country or the Supplier of the product. Any use of this website or its
contents other than for your own personal, non-commercial use, is prohibited without the owners’ permissions.
You must not establish a link in such a way that suggests any form of association, endorsement or approval where one does not exist.