Shopping online should feel simple and stress-free and that includes returns too. At Battlesbridge Horse and Country Shop, we aim to make our returns and refunds process as clear and straightforward as possible.
Below you’ll find answers to the most common questions about shipping, returns and refunds.
What is your returns policy?
We offer a 28-day returns window, giving you plenty of time to decide if your purchase is right for you.
- Notify us within 14 days of delivery
- Return your item to us within 28 days of delivery
This ensures we can process your return quickly and efficiently.
How do I return an item?
Returning your order is simple:
- Contact us via email to notify us of your return
- Complete the returns form and put it in side your parcel
- Package your item securely
- Send it back using your preferred courier or Royal Mail
We recommend keeping proof of postage until your return has ben processed.
Do I have to pay for a return shipping?
Yes – unless your item is faulty or incorrect, return postage costs are the customer responsibility.
Your item remains your responsibility until it reaches us so we recommend using a tracked service.
What condition must items be in for a return?
To be eligible for a refund, items must be:
- Unused and undamaged
- In original packaging
- With tags, labels and seals intact
- In a resellable condition
Please avoid attaching labels or tape directly to product packaging, as this may affect your refund.
Can I exchange an item?
We do not offer direct exchanges.
If you’d like a different size, colour or product:
- Return your original item
- Place a new order
This ensures you get your new item as quickly as possible and we’ll process your refund for your original item.
What items cannot be returned?
For hygiene and safety reasons, some items are non-returnable, including:
- Riding hats or body protectors damaged by handling
- Products with a broken security seal, such as feed supplements, grooming or first aid products
- Horse Bits with signs of wear
What if my item is faulty?
If you believe your item is faulty:
- Contacts us with photos and details
- Wait for confirmation before returning the item
We’ll guide you through the next steps to resolve the issue quickly.
Are delivery charges refundable?
Delivery charges are non-refundable once the service has been completed, unless the item is faulty or incorrect.
Do you offer extended returns?
Yes! During the festive season, we will offer extended returns but dates may vary each year. Check our Returns & Delivery Policy page for set dates.
Shopping with us at Battlesbridge Horse and Country
We want you to feel confident every time you shop with us at Battlesbridge Horse and Country. Our returns policy is designed to be fair, transparent and easy to follow – so you can focus on finding the perfect products for you and your horse.
