When it comes to Christmas shopping, we know everyone is different. Some of us are super organised, with presents bought and wrapped weeks before the big day, while others prefer to leave their shopping until a little closer to Christmas!
Whichever type of Christmas shopper you are, we want to make things as easy as possible. From extended returns to Christmas delivery dates and our festive shopping hours, you’ll find everything you need to know below.
Christmas Extended Returns
Do you offer extended returns over Christmas?
Yes! Purchases made from 1st December will have and extended returns period, giving you until 14th January to return eligible items.
Do Christmas gifts need to be unused to be returned?
Yes. All items being returned must be:
- Unused and undamaged
- In original packaging
- With tags, labels and seals intact
- In a resellable condition
Please take extra care when trying items on, particularly riding hats, body protectors, footwear and clothing.
Are there any items excluded from extended Christmas returns?
Just like our standard returns policy, some items may be non-returnable for hygiene and safety reasons. These include:
- Riding hats or body protectors damaged by handling
- Products with a broken security seal, such as feed supplements, grooming or first aid products
- Horse bits with signs of wear
Can I return a Christmas gift without the original payment card?
Yes. If when the item was marked as a gift when the order was placed, you will be issued a coupon code for the value of the eligible returned item.
If not the item was not marked as a gift, any refund will be issued to the original payment method when the purchase was made.
Do extended Christmas returns apply to online and in-store purchases?
Yes. Eligible purchases made from 1st December, either in store or online, will have until 14th January to be returned.
For items being returned in store, please bring either the original receipt or gift receipt so our team can process your return.
How do I return an online Christmas order?
For full details on returning and online purchase, please visit our Delivery & Returns page for our usual returns process.
Christmas Delivery Information
What is your recommended last order date for Christmas delivery?
To give your order the best chance of arriving in time for Christmas, we recommend placing your order by the following dates:
| Delivery Service | Recommended Last Order Date |
| Standard UK Delivery | 17th December |
| Express UK Delivery | 21st December |
Please be aware that these are our recommended last order dates and not guaranteed delivery dates. Delays with our courier service can occur during the busy festive period and may be outside of our control.
We always recommend ordering as early as possible to avoid disappointment.
Is Christmas delivery guaranteed?
While our team aims to pick, pack and dispatch orders as quickly as possible, unfortunately we cannot guarantee delivery before Christmas.
courier networks can become particularly busy during the festive period , and unexpected delays may occur that are outside of our control.
If you’re shopping close to Christmas, we recommend placing your order as early as possible, selecting our express delivery service where available, or visiting us in store to shop with ou team.
Will deliveries take longer over Christmas?
They may do. Although our couriers aim to deliver parcels within their usual timeframe, Christmas is an expetionally busy period.
We recommend erring on the side of caution and allowing additional time for your order to arrive.
Can I track my Christmas order?
Yes. Once your parcel has been dispatched from our store, you will receive tracking information so you can follow its journey.
Please use the courier tracking service provided for the lates information and delivery updates.
If your parcel is overdue and there have been no further updates from the courier, please contact our Customer Services team at customerservices@horseandcountryshop.co.uk and we’ll be happy to look into this for you.
Battlesbridge Horse and Country Christmas Opening Hours
Planning to visit us over Christmas? Our festive opening hours are:
| 24th December – Christmas Eve | 9am – 5pm |
| 25th December – Christmas Day | Closed |
| 26th December – Boxing Day | Closed |
| 27th December | 10am – 4pm |
| 28th December | 9am – 5pm |
| 29th December | 9am – 5pm |
| 30th December | 9am – 5pm |
| 31st December – New Years Eve | 10am – 4pm |
| 1st January – New Year Day | Closed |
| 2nd January | 9am – 5pm |
Our website remains open 24/7 throughout Christmas, so you can continue shopping online even while our store is closed.
Orders placed between December 21st – 27th will be dispatched on December 28th. Any orders placed on December 30th will be dispatched on January 2nd.
Christmas Orders – Frequently Asked Questions
Can I send an order directly to someone as a Christmas gift?
Yes you can! When placing your order, simply enter the recipients address as the delivery address at checkout.
If your billing address is different, you can enter this separately.
Do you include prices inside the parcel?
Prices are not displayed on our packing slips; however, some products may have price tags attached.
If you marked the order as a gift during checkout, our team will do their best to remove price tags where possible before your order is dispatched
Can I purchase a Battlesbridge Horse and Country Gift Card?
Yes! We offer gift vouchers for both online and in store shopping, making them a great option if you’re not quite sure what to choose.
Please be aware that our online and in store gift vouchers operate separately.
If you purchase a gift voucher in store, it can only be redeemed against in store purchases.
If you purchase a gift voucher online, it can only be redeemed against online purchases.
What happens if an item I order is out of stock?
Our team works hard to keep our stock level as accurate as possible: however, occasionally a stock discrepancy may occur.
If we discover that an item you’ve ordered is unavailable, we’ll contact you as soon as possible. You’ll be given the option to receive a full refund for the unavailable item or, where possible, choose and suitable alternative.
Are you ready for Christmas?
We hope out Christmas Delivery and extended returns information helps make your festive shopping that little bit easier.
Whether you’re shopping for a friend, a young rider or something special for your horse, you can shop with Battlesbridge Horse and Country online for UK delivery or shop in store with our friendly team.
If you still have a question about a Christmas order, delivery or return, please get in touch with our team and we’ll be happy to help.
Merry Christmas from everyone at Battlesbridge Horse and Country!
